I1m Terms and Conditions – Complete Guide to Our Wagering Platform

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and i1m ("Platform", "We"). This document governs the use of the i1m website, the i1m mobile app, and all related services.

By completing the account registration process, clicking the "Register" button, accessing your account dashboard, or simply browsing pages within the i1m platform, you hereby confirm that you have read and agree to fully comply with these Terms and Conditions.

These Terms must be read together with the i1m Privacy Policy and the i1m Responsible Gaming Policy, both of which form part of the overall agreement between you and the i1m platform.

To register and use the i1m platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Not a citizen or resident of any country or territory where online betting activities are prohibited or not permitted under local law.
• Registering solely for personal use and not on behalf of or for the benefit of any third party.
• Not currently on any active exclusion or self-exclusion list on any wagering platform.
• Having full legal capacity to enter into a binding agreement.
• Not an employee, immediate family member of an employee, or contractor working directly with i1m.

I1m reserves the right to request proof of age, identity, or citizenship at any time for verification purposes. Failure to provide the requested documents within the specified timeframe may result in the account being temporarily suspended until verification is complete.

Each eligible individual may register only one (1) account on the i1m platform. Registering more than one account by the same individual, whether using the same or different information, is strictly prohibited.

During the registration process, you are required to provide information that is truthful, accurate, current, and complete. Required details include your full name, active email address, phone number, and date of birth. i1m reserves the right to verify all information provided at any time.

You are fully responsible for:

• Keep your password and account login details confidential.
• Ensure no other party uses your account without your authorisation.
• Notify i1m immediately if you suspect your account has been accessed without authorisation.
• Update your personal information if any changes occur.

I1m strongly recommends that all members enable Two-Factor Authentication (2FA) in their account settings for an added layer of security. While 2FA is not mandatory, members who enable it gain significantly stronger protection against unauthorized access.

I1m supports a variety of deposit and withdrawal methods suited for Malaysian users, including DuitNow QR, FPX, direct bank transfer, Touch 'n Go eWallet, and cryptocurrency (USDT, Bitcoin, Ethereum).

Deposit:

• The minimum deposit is as stated on the platform's Deposit page.
• Deposits are typically processed within 2 minutes of payment confirmation being received.
• Deposited funds may only be used for betting purposes on the i1m platform.
• I1m does not accept deposits from third parties. Funds must come from a bank account or e-wallet registered in the member's own name.

Withdrawal:

• Withdrawals are processed within 15 minutes for VIP members and within 24 hours for regular members.
• All withdrawals will be returned to the same payment method used for the deposit, in accordance with anti-money laundering requirements.
• I1m reserves the right to request identity verification documents (KYC) before processing withdrawals that exceed a certain threshold.
• Bonus withdrawal requires the specified wagering requirements to be met first.

I1m offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, festive promotions, and VIP programme rewards. Each bonus has specific terms that must be met before a withdrawal can be made.

General terms applicable to all i1m bonuses:

• Wagering requirement expressed as a multiple (e.g., 20x means you must wager the bonus amount 20 times).
• Bonuses are valid for one account, one IP address, one device, and one payment method only.
• The expiry date of each bonus is clearly stated on every promotional offer.
• Unused bonuses after their expiry date will be automatically forfeited.
• Wagers placed using bonus funds will not count towards meeting the wagering requirements of any other active bonus at the same time.
• I1m reserves the right to revoke any bonus if there is evidence of bonus abuse or fraud.

Members suspected of systematically exploiting bonuses, including using low-risk wagering strategies solely to fulfil wagering requirements, may be subject to bonus suspension or account closure at i1m's discretion.

All games and betting activities on the i1m platform must be conducted in accordance with the rules set for each game type. Game rules are available on each game's respective page within the platform.

The following are strictly prohibited on the i1m platform:

• Using unauthorised automation software, bots, scripts, or other tools to play.
• Colluding with other players to manipulate betting outcomes or game results.
• Exploiting software bugs or system vulnerabilities for unfair advantage.
• Using betting methods designed to fully eliminate risk while claiming a bonus.
• Creating fake accounts or using another person's identity.
• Transferring funds between member accounts without i1m's approval.

I1m uses Random Number Generator (RNG) technology that has been independently verified by an accredited third party to ensure fairness across all games. Game outcomes produced by the RNG are final and cannot be disputed on the grounds of an unsatisfactory result.

As an i1m member, you accept full responsibility for all activities that take place under your account. This includes all bets placed, deposits made, and any actions carried out through your account, whether by yourself or by any party you have authorised to access it.

You agree to:

• Provide accurate and truthful information at all times.
• Taking full responsibility for your own betting decisions.
• Using the platform solely for lawful personal entertainment purposes.
• Not using funds derived from criminal activity or illegal sources for deposits.
• Comply with all local laws applicable to you regarding online wagering.
• Notify i1m immediately if you notice any discrepancies in your account balance.

I1m reserves the right to suspend or terminate any member's account without prior notice if there is reasonable cause to do so, including but not limited to violations of these Terms and Conditions.

Reasons that may result in account termination include:

• Fraud, false identity verification, or the provision of inaccurate information.
• Bonus abuse or deliberate exploitation of the system.
• Use of unauthorised software or automation bots.
• Attempts at money laundering or suspicious transactions.
• Legal requirements or instructions from the relevant authorities.
• Abusive or threatening behaviour towards i1m support staff.

Members who wish to voluntarily close their account may do so by contacting the i1m support team. Any valid remaining balance will be returned to the original payment method within a reasonable timeframe upon completion of verification, subject to fulfilment of all applicable wagering requirements.

I1m provides the online wagering platform "as is" and makes no guarantee that the service will always be free from technical disruptions, errors, or unavailability caused by factors beyond our control.

I1m shall not be liable for:

• Losses arising from internet service disruptions or network connection failures.
• Errors or delays caused by third parties such as payment service providers.
• Indirect, incidental, or consequential losses suffered by members.
• Losses resulting from unauthorised account access not caused by i1m's negligence.
• Changes in laws or regulations affecting service availability in certain regions.

However, this limitation of liability does not diminish any user rights guaranteed under applicable consumer protection laws. i1m is committed to handling every complaint fairly and transparently.

Should any dispute arise regarding the use of the i1m platform, betting outcomes, financial transactions, or bonuses, you are requested to contact the i1m customer support team first via live chat or official email.

The i1m dispute resolution process is as follows:

• Step 1: Contact customer support and describe your dispute in detail. Include the transaction number, date, and time where applicable.
• Step 2: The support team will acknowledge receipt of your complaint within 24 hours.
• Step 3: A full investigation will be conducted within 5 business days.
• Step 4: An official written decision will be communicated to you with a clear explanation.

I1m is committed to resolving all disputes fairly, based on facts and in accordance with the Terms and Conditions in effect at the time of the incident. i1m's final decision is binding for disputes relating to the interpretation of the platform's Terms and Conditions.

I1m reserves the right to modify, amend, or update these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform improvements. All amendments take effect immediately upon publication on this page.

Members will be notified of significant amendments via:

• An in-platform notification will appear the next time you log in.
• Email to the address registered with your account.
• A prominent notice on the platform's home page for a minimum of 7 days.

Continued use of the i1m platform after amendments are published will be considered acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account and withdraw your remaining funds before the new terms take full effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the i1m team is available to assist you at any time through the following communication channels:

We believe open communication is the foundation of a healthy relationship between the platform and its members. Do not hesitate to reach out — no question is too small or unimportant for the i1m team.